Notices, Policies, and Statements

Cornell Scott Hill Health Center (CS-HHC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CS-HHC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CS-HHC provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters; Written information in other formats (large print, audio, accessible electronic formats, other formats);

Free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, please contact Elsy Sacaza, Senior Patient Advocate and Enrollment Specialist, at the number listed below.

If you believe that CS-HHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Elsy Sacaza, Senior Patient Advocate and Enrollment Specialist

428 Columbus Avenue

New Haven, CT  06519

(203) 503-3114

esacaza@cornellscott.org 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, patient advocates are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal

or by mail or phone at: 1-800-368-1019, 800-537-7697 (TDD). U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination

Cornell Scott-Hill Health Corporation is a federally qualified health center that, along with its employees, directors and certain contractors, is deemed by the Bureau of Primary Health Care of the U.S. Department of Health and Human Services to be a federal employee for purposes of medical malpractice claims. See the Fiscal Year 2025 Deeming Notice at this link. The only remedy for an individual who has a medical malpractice claims against the health center and/or its employees, directors and contractors is to file an administrative claim under the Federal Tort Claims Act with the U.S. Dept. of Health and Human Services at the following address:

U.S. Department of Health and Human Services

Office of the General Counsel

General Law Division

Claims and Employment Law Branch

330 C Street, SW

Attention: CLAIMS Switzer Building, Suite 2600

Washington, D.C., 20201

Phone No.: 202-691-2369

Fax No.: 202-619-2922

Email: HHS-FTCA-Claims@hhs.gov

Statutory reference: Section 224 of the Public Health Service Act (42 U.S.C. § 233(g)-(n))

The Cornell Scott-Hill Health Center is dedicated to delivering the highest quality of care, which is why our programs and sites are accredited by The Joint Commission. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs across the United States. Joint Commission accreditation and certification is widely recognized as a symbol of quality, reflecting an organization's commitment to meeting specific performance standards. 

If you have concerns about patient safety, quality of care, or the environment of care at CS-HHC you are encouraged to reach out to one of CS-HHC's Patient Advocates. You can speak with a Patient Advocate in person at 400 Columbus Avenue or 150 Sargent Drive in New Haven, or by calling (203) 503-3211. 

If a Patient Advocate is unable to address your concerns, you may contact The Joint Commission's Office of Quality and Patient Care. 

You can report any concerns or complaints regarding a Joint Commission-accredited health care organization in writing to: 

The Joint Commission 

Office of Quality and Patient Care 

One Renaissance Boulevard 

Oakbrook Terrace, Illinois 60181 

Or by submitting an online event or concern at 

https://apps.jointcommission.org/QMSinternet/IncidentEntry.aspx or by calling (800) 944-6610. 

Our Privacy Policies are available through the links below. For more information, please call 203-503-3000.

Notice of Privacy Practices:

English | Spanish

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.  

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-877-696-6775.

You may also call our Patient Advocate Team at 203-503-3211.

Usted tiene derecho a recibir una “estimación de buena fe” que le explique cuánto costará su atención médica

Conforme a la ley, los proveedores de atención médica deben dar a los pacientes que no tienen seguro o que no están usando seguro una estimación de la factura por el uso de insumos y servicios médicos.

• Usted tiene derecho a recibir una estimación de buena fe para el costo total esperado de cualquier insumo o servicio que no sea de emergencia. Esto incluye costos relacionados tales como pruebas y equipos médicos, medicamentos recetados, y honorarios del hospital.
• Asegúrese de que su proveedor le otorgue una estimación de buena fe por escrito al menos un (1) día antes de recibir su servicio médico o insumos. También puede pedir a su proveedor una estimación de buena fe antes de programar un servicio.
• Si recibe una factura que es por lo menos $400 superior a lo que indica su estimación de buena fe, puede impugnarla.
• Asegúrese de guardar una copia o foto de su estimación de buena fe.

Si tiene preguntas o necesita más información sobre su derecho a recibir una estimación de buena fe, ingrese a www.cms.gov/nosurprises 

o llame al 877-696-6775.

También puede llamar a nuestros Defensores del Paciente al 203-503-3211.